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Support Room
Friday April 24, 2026 8:30am - 12:00pm EDT
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Have questions? Stop by the Support Room to connect one-on-one with our team and get the answers and guidance you need.
Speakers
avatar for Kristin Ravassipour

Kristin Ravassipour

VFAO Disbursements and R2T4 Team Lead, Fame

avatar for Jessica Posey

Jessica Posey

Customer Success Manager, Fame


avatar for Carolyn Melton

Carolyn Melton

Fame
Carolyn has been in the higher education sector for 26 years. Carolyn served as Director of Financial Aid prior to her finding a position in the Consulting Services Department at Fame. She now brings her extensive knowledge of ESP, Advantage FinAid, Freedom, Freedom FinAid, and APFAM... Read More →
avatar for Ibis Chow

Ibis Chow

Consulting Services Manager, Fame
Ibis Chow received her Bachelor's and Master of Science in Business Administration from Nova Southeastern University. Since joining the higher education industry in 2002, she has attained a myriad of experiences and extensive financial aid knowledge within her different roles. She... Read More →
avatar for Sally Samuels

Sally Samuels

Director of Compliance, Fame
Sally is one of the country’s leading authorities on Federal financial aid administration with 41 years of “in the trenches” experience. As a respected Industry leader, she is frequently called upon to speak at School, Accrediting, Regional and State conferences as well as... Read More →
avatar for Christal Carson

Christal Carson

Early Customer Success & Training Manager, Fame
Christal Love Carson serves as the Early Customer Success & Training Manager at Fame, bringing 15 years of experience in financial aid operations, software training, and client support. Her career spans award packaging, customer support, and a strong, well‑established training background... Read More →
Friday April 24, 2026 8:30am - 12:00pm EDT
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